In my earlier blog, (https://inspiredliving2020.in/2020/08/16/communication/), I had written about the various common types of Communication methods. We use these methods at different times while interacting with people. At every instance, we want people to understand exactly what we are intending to communicate. Hence, it is very important that the content that we present in any form is clear to the audience.
Communication is a 2 way process. It begins with the person who wants to communicate and ends with the person or a group of people to whom it is addressed to. If the communication is not articulated well enough for the audience to understand, it will not be effective for accomplishing the task.
Gaps in Communication
Let us take a certain Project discussion as an example to understand the flaws in the information flow.
Scenario A: The Project Leader calls his team for a quick meeting. Once the entire team has assembled in the meeting room, he announces, “I have a good news for you all. The Senior Management has entrusted the responsibility of developing an application to enhance the service provided to our Customers. I invite thoughts from all of you on the subject. We will meet again in a few days. Keep your thoughts ready.” With this the he closes the meeting and everyone returns to their desks.
Scenario B: The Project Leader calls his team for a quick meeting. Once the entire team has assembled in the meeting room, he announces, “I have a good news for you all. The Senior Management has entrusted the responsibility of developing an application to enhance the service provided to our Customers. This application will be made available for all our Customers. They should be able to access the application through their laptop, desktops, mobiles and tablets.” He further informed the team about the features expected in the application and a few specifications. While closing the meeting he said, “We have 30 working days to launch the application, starting today. Your thoughts are invited. We will meet the day after tomorrow, same time. Keep your ideas ready, so that we can start the discussion on the design and the functioning of the application.”
If we look at both the scenarios, the difference in the communication can be understood. The required information was given to the team in the Scenario B, which was sufficient to start work until the next meeting. A milestone was set. Where as in Scenario A, there was milestone set, no appropriate details were shared. The execution in Scenario A may get significantly delayed.
This was an example of gaps in verbal communication. In written communication, such gaps can have further reverse impact as there is no one present physically to clarify the doubts, which may arise in the readers mind.
Just like verbal and written communication, your body language also sends messages to the observer or the audience. Your words and your body language should be sync with each other. The movement of your hands, eyes, etc. should be in congruence to the content said by you.
These small but critical gestures and clear information make the communication effective.
Hope you enjoyed reading this little knowledge piece. Happy Reading!!!